Frequently Asked Questions



What size system do I need for my home?

There are many factors that determine the size (capacity) system your home requires. Some of these are: square footage, climate, humidity, number of windows, insulation factors, which direction your home faces, heat producing appliances, and even the number of people who will be in the home. Shatto Heating & Air, Inc. will do an energy analysis on your home (called a load calculation or Manual J) to help determine what your particular needs are for your lifestyle.

How do I find an HVAC dealer who will do a good job?

The same rules apply here as for any contractor. Ask people you know who have had an air conditioning system installed and if they would recommend the company they worked with. Have the dealer come out and give you an estimate – see how they handle their customers. Ask for references… and check them.

In selecting a heating and air conditioning contractor, ask the following questions:

  • How long have they been in business?
    Shatto Heating & Air has been in business since 2001. Since then, we have become one of the most trusted heating and air conditioning contractors in North Central Florida.

  • Do they employ certified factory-trained technicians?
    Shatto Heating & Air employees include certified, factory-trained sales and management personnel, as well as technicians. Our technicians are not only factory-trained and NATE certified, but also receive ongoing training and certifications.

  • Are they a full service contractor?
    Shatto Heating & Air is a full service contractor with complete service and installation departments.

  • Are they fully licensed to do all of the work themselves?
    Shatto Heating & Air is fully licensed to do complete service and installation throughout the state of Florida.

  • Are they competitively priced, with written estimates up front?
    Shatto Heating & Air offers competitive pricing and written estimates to ensure no surprises when installing or servicing our customers' equipment. We also offer many different financing plans.

  • Do they offer emergency service?
    Shatto Heating & Air's phones are answered 24 hours a day, 365 days per year.

  • Do they offer service agreements?
    Our mission is to design, install and service heating and cooling systems in a way that provides homeowners with worry-free comfort. We offer several excellent service agreements. Any of our programs are certain to meet your needs and provide you with necessary convenience and peace of mind.