Testimonials



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"I recently had a problem with my 11 year old heat pump. I called Shatto Heating & Air on the recommendation of one of my friends. I am so glad that I did. Tim came out to service the old unit. The unit needed to be replaced. Tim made arrangements with Trane to have a new unit shipped and scheduled the installation for the next day. Tim was on time, installed the unit, cleaned up the work area and removed the old unit as promised. Kim took the time to complete all the paperwork with Trane to ensure that the warranty was completed properly and fully covered by Trane. I was very pleased that Kim called the day after installation to be sure that the job was completed to my satisfaction. Shatto went above and beyond my expectations. I highly recommend them!"

- Jim M.

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"Very few times do things turn out better than you expect. But Shatto delivered above and beyond my expectations. A JOB VERY WELL DONE!!! They were always friendly and courteous, and followed up with a call a few days laters, and again about a week later to see that I was completely satisfied. I had a Trane XL1000 installed on my home 16 years ago when it was built. It has run flawlessly, but I took advantage of upgrading to Trane's most efficient unit, the XL20i, and I am well pleased with the unit. Now, let the savings on energy begin!!! Thanks to all!"

- Jeff B.

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"To Whom It May Concern...

Please accept this letter as our referral and recommendation of Shatto Heating & Air. We have used Shatto on the majority of our developments for several years and have found them to be very professional, reputable and completing their work in a timely manner.

From our experiences working with Shatto Heating & Air, we have found them to stand behind their products, and their workmanship is more than satisfactory. We would not hesitate to refer them to anyone needing their services."

- Susan F.

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"Dear Tim...

I am writing this letter of gratitude to you and your company on my recent purchase of a Trane XL20i heating and air system. First, I want to commend your quality workmanship, service, and the very knowledgeable and personable employees.

As you know, heating and air systems can be confusing when it comes to tonnage, efficiency, quality and brands. With that, we were very impressed with the education you gave us regarding the service and products we would be receiving. Your extensive knowledge was remarkable considering the fact that we did not know anything about the Trane product.

On installation day, we were pleased to meet your staff and it did not take long to realize that we made a great choice of contractor. Additionally, we never hesitated to give your company full run of the house, whether we were home or not. We found your installers not only knowledgeable, but extremely trustworthy as well.

All things considered, we are proud to be on your customer list and we received the best products and service. We highly recommend Shatto to all of our friends and family. Your company made the best system recommendation and we are very pleased with the product and service.

Again, thank you for your product knowledge, insight and service."

- Michael M.

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"The professional team of Tim Shatto's company in presenting the Trane options prior to the installation was the key to our decision. The installation and follow up made us believe we made the right decision. Now, we are anticipating our monthly energy bills that will prove we made the right decision!"

- Ted B.

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"Tim Shatto of Shatto Heating & Air has always been prompt when we have needed his services. He and his wife, Kim, who also works with him, have always been easily accessible. Daytime, nighttime, or any other time, you can get in touch with them. They don’t live in Macclenny, Florida where we live, but they are more dependable than any other company in Macclenny. That was a promise Tim made to us when we first heard out about him. He would be there when we needed him, and he has for the past years we have called him. He installed a Trane heat pump in my house and I am very pleased with its performance. When the other heat pump goes out on the north side of my house, we will definitely replace it with a Trane!"

- Debbie L.

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"Shatto Heating & Air was excellent in customer service, installation, and when I had a small problem with my unit, I called them and within 30 minutes, they arrived at my house... on a holiday weekend!"

- William H.

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"Shatto Heating & Air are the kindest, most courteous, professional people I have ever had the privilege to do business with. This is why I have purchased three units from them... all Trane."

- Tara C.